Frequently Asked Questions

You can request a quote directly on our website. Simply enter your pickup and destination, date, and time — and our team will contact you personally to confirm the details.

We currently operate by quote request to ensure accuracy and availability. Once your request is received, we confirm the price and details within a short time.

Yes. All prices are quoted in advance and include taxes, tolls, and waiting time at the airport. There are no hidden fees.

We provide transfers from all major Swiss airports — Zurich, Geneva, and Basel — as well as to nearby international airports such as Munich, Milan, and Paris.

Absolutely. MatterRide regularly serves destinations in Germany, France, Italy, and Austria — including Munich, Milan, Chamonix, and Innsbruck.

We recommend booking at least 24 hours in advance, especially during ski season or holidays, to guarantee availability.

Your driver monitors your flight in real time. We adjust the pickup time automatically — no extra charge for flight delays.

Your chauffeur will wait for you in the arrivals hall holding a sign with your name. You’ll also receive a confirmation message before pickup with the driver’s contact details.

Yes, we provide them free of charge upon request. Please mention this when requesting your transfer.

Yes. All vehicles are equipped with high-speed Wi-Fi, bottled water, and charging ports for your devices.

Yes, subject to availability. Contact us via WhatsApp or email, and we’ll do our best to accommodate your changes.

Yes. Cancellations made up to 24 hours before pickup are free of charge.

All MatterRide chauffeurs are professionally licensed and fully insured according to Swiss transport regulations.

Yes, we offer corporate and hospitality partnerships with flexible billing and priority booking options.

Yes. Multiple Mercedes V-Class vehicles can be arranged for group transfers, events, or conferences.

We accept credit cards, bank transfers, and cash payments in Swiss Francs or Euros. Invoices can be issued upon request.

Yes. MatterRide operates day and night, 365 days a year — including holidays.

Because we combine Swiss precision, discretion, and hospitality with world-class comfort. Every detail — from flight tracking to luggage handling — is managed personally, so you can simply relax and enjoy the journey.